Head of Customer Experience & Community Management
Are you driven by the idea of working on something that matters? At mySheepi, we’re on a mission to revolutionize sleep with products that set new standards for quality, ergonomics, and comfort.
Our customers rave about us because our products and customer service are exceptional. With over 10,000 five-star reviews and endorsements from experts in fields like physiotherapy, osteopathy, and sleep science, we’re proud to stand out in an industry plagued by subpar quality and poor customer care.
About the Role:
We’re seeking a Head of Customer Success & Community Management to join our dynamic, high-growth company. This is a full-time, hybrid role based in the Greater Lisbon area, with an expectation to be in the office two days a week on average.
You’ll be at the forefront of our customer interactions, ensuring that every experience reflects our commitment to excellence. Whether handling customer inquiries, managing our social media communities, or developing strategies to enhance customer satisfaction, your work will directly impact our customers' lives by helping them achieve better, healthier sleep.
We don’t require previous experience in customer success or community management, but we do need someone with a proven ability to learn new skills, tackle difficult challenges head-on, and grow with us.
You will have immediate exposure to our founders, access to cutting-edge technology (including AI), and plenty of room for professional development. If you’re in a phase of your life where you’re seeking a challenging role with real learning, career growth, and financial rewards for impactful work, this might be the perfect fit.
What We’re Looking For:
- Fluency in German, essential for engaging with our key markets (B2 or above).
- Outstanding work ethic with a demonstrable drive to achieve and grow.
- Tech-savvy, comfortable using cutting-edge tools and AI to enhance customer success and community management.
- Readiness to take responsibility and contribute across different areas as required.
- Seeking a role where hard work is rewarded with real learning, career growth, and financial upside.
What we’re offering
- Real responsibility with the opportunity to have an impact on thousands of people’s lives
- A very friendly, modern work environment using the latest technology
- Competitive compensation with regular salary reviews and a company bonus scheme
- Plenty of formal and informal training (including German language training)
This role isn’t for someone looking for a relaxed, lifestyle-oriented job. We’re looking for someone who thrives in a high-growth, high-learning environment and wants to make a real impact. If that sounds like you, we’d love to hear from you.
Know someone perfect for this role?
If this isn’t the right fit for you, but you know someone who would be just right, please connect us. Simply send us their contact details here [https://www.mysheepi.com/pages/kontakt] For any successful referral, we will pay up to 1000 euros as a thank you!
If you’re interested in the role, please use this online form to answer a few quick questions and submit your CV. We’re excited to learn more about you!
